Shipping policy

Shipping Policy

At SONCK, we are committed to delivering your order with care and transparency. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing & Production

Most SONCK pieces are made to order. Production times range from 14 to 28 business days depending on the garment. Once production is complete, orders are prepared for shipment within 2–4 business days. You will receive a tracking number via email once your order has been dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day. Production timelines are estimates and may vary due to factors outside our control. We will notify you of any significant delays.

Shipping Rates

Shipping costs are calculated at checkout based on your destination, package size, and weight. Shipping fees are non-refundable once an order has been dispatched.

Transit Times

The following are estimated delivery times after dispatch:

Mexico: 3–5 business days

United States and Canada: 3–5 business days

European Union: 4–7 business days

United Kingdom: 4–7 business days

Rest of the world: 7–15 business days

Transit times are estimates only and do not constitute guaranteed delivery dates. Delays caused by customs procedures, carrier incidents, or circumstances beyond our control do not qualify for refunds or cancellations.

Customs, Duties & Taxes

For orders shipped within Mexico, no customs fees apply.

For international orders, import duties, taxes, or fees may be assessed by local customs authorities upon arrival in the destination country. These charges are entirely the responsibility of the customer and are not included in the order total or shipping cost. SONCK has no control over these fees and cannot predict their amount.

By completing your purchase, you acknowledge and agree that any customs duties, import taxes, or related fees are your sole responsibility.

If your order is subject to customs costs, you will be notified directly by the customs authority or the carrier. Payment is required for the order to be released and delivered.

For orders shipped to the European Union: under EU regulations effective July 2021, VAT applies to all imports regardless of order value. Customers are solely responsible for any VAT assessed upon delivery.

If you choose not to pay customs fees and the order is returned to us, the original shipping fee is non-refundable. Any return shipping costs incurred will be deducted from your refund. SONCK reserves the right to deduct restocking or handling fees in such cases.

Lost, Delayed & Undeliverable Packages

Once your order is dispatched and a tracking number is provided, responsibility for the shipment transfers to the carrier. SONCK is not liable for delays, losses, or damages caused by the carrier, customs authorities, or circumstances beyond our control.

If a package is returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal to pay customs fees, the customer is responsible for the cost of re-shipment. Original shipping fees are non-refundable.

Please ensure your shipping address is accurate at the time of purchase. SONCK cannot be held responsible for orders shipped to an incorrectly provided address.

Force Majeure

SONCK is not liable for shipping delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, customs holds, or carrier disruptions.

Contact

For shipping-related questions, contact us at contact@sonckstudio.com