Política de envío

SHIPPING POLICY

At SONCK, we are committed to delivering your order with care and transparency. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing

SONCK pieces are sold as a limited, ready-to-ship batch. Orders are packed and shipped within 3-7 business days of purchase. You will receive a tracking number via email once your order has been dispatched. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Rates

Shipping costs are calculated at checkout based on your destination, package size, and weight. Shipping fees are non-refundable once an order has been dispatched.

Transit Times — Mexico

Mexico City and metropolitan area: 2-3 business days
Rest of Mexico: 3-5 business days

International Shipping

We currently ship to the United States, Canada, and the following European countries: Denmark, Finland, France, Germany, Italy, the Netherlands, Portugal, Spain, and Sweden.

Estimated transit time: 5-8 business days (US & Canada), 7-12 business days (Europe) — please allow extra time as international shipping is new for us.

Import duties, taxes, or fees may be assessed by local customs authorities upon arrival and are the customer's responsibility, not included in the order total or shipping cost. If your order is subject to customs costs, you will be notified directly by the customs authority or carrier, and payment is required for the order to be released. Under EU regulations effective July 2021, VAT applies to all imports regardless of order value.

All transit times listed are estimates only and do not constitute guaranteed delivery dates. Delays caused by carrier incidents, customs procedures, or circumstances beyond our control do not qualify for refunds or cancellations.

Lost, Delayed & Undeliverable Packages

Once your order is dispatched and a tracking number is provided, responsibility for the shipment transfers to the carrier. SONCK is not liable for delays, losses, or damages caused by the carrier, customs authorities, or circumstances beyond our control.

If a package is returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal to pay customs fees, the customer is responsible for the cost of re-shipment. Original shipping fees are non-refundable.

Please ensure your shipping address is accurate at the time of purchase. SONCK cannot be held responsible for orders shipped to an incorrectly provided address.

Force Majeure

SONCK is not liable for shipping delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, customs holds, or carrier disruptions.

Contact

For shipping-related questions, message us on email contact@sonckstudio.com.