Política de reembolso
REFUND POLICY
We want you to feel confident with your SONCK purchase. If for any reason you are not satisfied, we offer returns and exchanges under the following conditions.
Eligibility for Returns
Items must be unworn, unwashed, and in their original condition, with all tags attached. Return requests must be initiated within 30 days of delivery. Returns are not accepted for items purchased in person or at pop-up events.
Non-Returnable Items
Sale items. Discounted items.
Exchanges
Exchanges are offered for size or color, subject to availability. If the requested item is unavailable, store credit will be issued instead.
Return Shipping
Return shipping costs are the responsibility of the customer. If the return is due to a defective or incorrect item, SONCK will cover return shipping costs. SONCK is not responsible for delays, loss, or damage that occur once the package has been handed to the carrier, including delays caused by customs procedures.
Refund Processing
Approved refunds will be issued to the original payment method within 7-14 business days after the returned item is received and inspected. Original shipping fees are non-refundable. If your order was paid in a currency other than MXN, refunds will reflect the applicable exchange rate at the time of processing, which may differ from the rate at the time of purchase.
How to Initiate a Return or Exchange
Message us on WhatsApp or email contact@sonckstudio.com with your order number and the reason for the return or exchange, and we'll guide you through the next steps.