Refund policy

Returns & Refunds Policy

We want you to feel confident with your SONCK purchase. If for any reason you are not satisfied, we offer returns and exchanges under the following conditions:

Eligibility for Returns

• Items must be unworn, unwashed, and in their original condition, with all tags attached.
• Return requests must be initiated within 14 days of delivery.

Made-to-Order Items

• Made-to-order pieces are not eligible for returns or refunds, as they are produced specifically for each customer.
• Exceptions apply only in cases of manufacturing defects or incorrect items.

Non-Returnable Items

• Sale items.
• Discounted items.
• Gift cards.

Exchanges

• Exchanges are offered for size or color, subject to availability.
• If the requested item is unavailable, store credit will be issued.

Return Shipping

• Return shipping costs are the responsibility of the customer.
• If the return is due to a defective or incorrect item, SONCK will cover return shipping costs.

Refund Processing

• Approved refunds will be issued to the original payment method within 7–14 business days after the returned item is received and inspected.
• Original shipping fees are non-refundable.

How to Initiate a Return or Exchange

Please email contact@sonckstudio.com

with your order number and the reason for the return or exchange.

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