Refund policy
We want you to feel confident with your SONCK purchase. If for any reason you are not satisfied, we offer returns and exchanges under the following conditions:
Eligibility for Returns
- Items must be unworn, unwashed, and in their original condition, with all tags attached.
- Return requests must be initiated within 14 days of delivery.
Made-to-Order Items
- Made-to-order pieces are not eligible for returns or refunds, as they are produced specifically for each customer.
- Exceptions apply only in cases of manufacturing defects or incorrect items.
Non-Returnable Items
- Sale items.
- Discounted items.
- Gift cards.
Exchanges
- Exchanges are offered for size or color, subject to availability.
- If the requested item is unavailable, store credit will be issued.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- If the return is due to a defective or incorrect item, SONCK will cover return shipping costs.
- SONCK is not responsible for delays, loss, or damage that occur once the package has been handed to the carrier, including delays caused by customs procedures.
Refund Processing
- Approved refunds will be issued to the original payment method within 7–14 business days after the returned item is received and inspected.
- Original shipping fees are non-refundable.
- If your order was paid in a currency other than MXN, refunds will reflect the applicable exchange rate at the time of processing, which may differ from the rate at the time of purchase.
How to Initiate a Return or Exchange
Please email contact@sonckstudio.com with your order number and the reason for the return or exchange.